Customer Service Policy – LadyChic

At LadyChic, we are committed to providing exceptional customer service to ensure your shopping experience is smooth, satisfying, and stress-free. This policy outlines how we support you before, during, and after your purchase of our Women’s Skirts, Knitwear, Pants & Shorts, Tops, and Dresses.

1. Our Service Commitment

Our goal is to address your needs with professionalism, empathy, and efficiency. We strive to resolve inquiries promptly, provide accurate information, and ensure you feel valued as a member of the LadyChic community.

2. Contact Channels

You can reach our customer service team through the following channel:

  • Email: Send your questions, concerns, or requests to [email protected]. This is our primary contact method, and we ensure all emails are reviewed and responded to.

3. Response Times

  • We aim to respond to all email inquiries within 24–48 business hours (excluding weekends and major holidays).
  • During peak periods (e.g., sales events, holidays), response times may be extended by 1–2 days, but we will make every effort to assist you as quickly as possible.

4. Areas of Support

Our customer service team is here to help with:

  • Order Inquiries: Tracking your order, updating shipping details (where possible), checking order status, or addressing issues with delivery.
  • Product Information: Sizing guidance, fabric details, care instructions, or availability of specific items.
  • Returns & Refunds: Assisting with return requests, explaining refund processes, or checking the status of a refund.
  • Account Support: Helping with account creation, password resets, or updating personal information.
  • Feedback & Complaints: Listening to your feedback, addressing concerns, and working to resolve any issues to your satisfaction.

5. How We Handle Complaints

If you have a complaint, we take it seriously. Here’s how we address it:

  1. You submit your complaint via email, including relevant details (e.g., order number, photos of issues).
  2. Our team reviews your complaint within 24 business hours and acknowledges receipt.
  3. We investigate the issue thoroughly and provide a resolution or update within 3–5 business days.
  4. If further action is needed, we will keep you informed of progress until the matter is resolved.

6. Language Support

Our customer service is provided in English to ensure clear communication with our global customers.

7. Continuous Improvement

We regularly review customer feedback to improve our service. Your suggestions help us enhance our support processes and overall shopping experience.

Thank you for choosing LadyChic. We look forward to assisting you!