Shipping Policy – LadyChic

Thank you for choosing LadyChic! This Shipping Policy outlines the details of our order processing, delivery timelines, and related information for all products purchased through our website (ladychic.shop), including Women’s Skirts, Knitwear, Pants & Shorts, Tops, and Dresses.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and major holidays.
  • During peak seasons (e.g., holidays, sales events), processing time may be extended by 1–2 days. We will notify you via email if there is a delay in processing your order.

2. Delivery Time

  • After your order is shipped, the estimated delivery time is 6–12 business days, regardless of the destination. This timeline applies to both domestic and international shipments.
  • Delivery times are estimates and may be affected by factors beyond our control, such as customs procedures, weather conditions, or carrier delays. We appreciate your patience in such cases.

3. Shipping Destinations

We ship to most countries and regions worldwide. During checkout, you can enter your shipping address to check if delivery is available to your location.

4. Shipping Costs

  • Shipping costs are calculated based on the destination, package weight, and dimensions. The exact shipping fee will be displayed at checkout before you complete your purchase, and all fees are shown in USD.

5. Order Tracking

  • Once your order is shipped, we will send a confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
  • If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team at [email protected] for assistance.

6. Address Changes

  • If you need to change the shipping address after placing your order, please contact us immediately at [email protected]. We can only modify the address if the order has not yet been shipped.
  • If the order has already been shipped, we cannot change the address, and you will need to coordinate with the carrier directly.

7. Undelivered Packages

  • If a package is marked as delivered but you have not received it, please check with your local postal service or neighbors first. If you still cannot locate it, contact us at [email protected] within 7 days of the delivery date, and we will assist in investigating the issue.
  • Packages that are returned to us due to an incorrect or incomplete address, or because the recipient was unavailable to receive them, may be subject to a re-shipping fee. We will contact you to arrange for re-delivery or a refund (minus original shipping costs).

8. Contact Us

For any questions or concerns about shipping, please reach out to our customer service team at [email protected].