Refund Policy – LadyChic

At LadyChic, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for requesting a refund on products bought through our website (ladychic.shop), including Women’s Skirts, Knitwear, Pants & Shorts, Tops, and Dresses.

1. Eligibility for Refunds

To qualify for a refund, items must meet the following criteria:

  • The request is made within 60 days of delivery.
  • The item is unused, unwashed, and in its original condition (including tags, packaging, and any accompanying accessories).
  • The item has not been damaged, altered, or worn (except for trying on, provided it does not affect the item’s resale value).

2. Non-Refundable Items

The following are not eligible for refunds:

  • Items returned after the 60-day window.
  • Items that are damaged, worn, or altered by the customer.
  • Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase).

3. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact our customer service team at [email protected] with your order number, the name of the item(s) you wish to return, and the reason for the refund request.
  2. Our team will respond within 1–2 business days with a return authorization number and detailed instructions on how to ship the item(s) back to us.
  3. Package the item(s) securely, include the return authorization number inside the package, and ship it to the address provided. You are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

4. Refund Processing

  • Once we receive and inspect the returned item(s) (typically within 3–5 business days of delivery to our warehouse), we will confirm if it meets the refund criteria.
  • If approved, a refund will be issued to your original payment method within 5–10 business days of inspection.
  • All refunds are processed in USD (the currency used for the original purchase).
  • Note: Refund timelines may vary depending on your payment provider or bank; we cannot control delays caused by third-party financial institutions.

5. Exchanges

If you prefer an exchange (e.g., for a different size or color) instead of a refund, please indicate this in your initial request to [email protected]. Exchanges are subject to product availability and follow the same 60-day window as refunds.

6. Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected] with photos of the issue. We will arrange for a free return and either send a replacement (if available) or issue a full refund, including original shipping costs.

7. Contact Us

For questions about our refund policy or to check the status of your refund, please reach out to us at [email protected].